Meal Plan Support

Need help with meal planning, ads, recipes, or data sync? We're here to help you get the most out of your experience.

Get in Touch

How to Get Help Fast

1
Check FAQs Below

Browse common questions and solutions on this page first

2
Restart the App

Many issues can be resolved by closing and reopening the app

3
Contact Us

Still stuck? Email us with details and we'll respond promptly

Frequently Asked Questions

Q Ads are not showing in the app

Make sure you are using a release build (not a debug build). Ads are controlled by backend switches — if the ad switch is disabled by the service, ads will not appear. Try restarting the app and ensure you have a stable internet connection.

Q My data is not syncing or loading

Check your network connection. If you're using cloud features, make sure the backend service is reachable. Try force-closing and restarting the app. If the issue persists, check if your device has sufficient storage space.

Q Recipe content or images are missing

Default recipes and images are loaded from our CDN. If content appears missing, confirm your device can reach the configuration server. You can also try clearing the app cache and restarting. Custom recipes you added are stored locally and should always be available.

Q How do I add a family member?

Go to the "Family" tab at the bottom of the app, tap the "+" button, and enter the family member's name and dietary preferences. You can add as many family members as you need.

Q How do I create a meal plan?

Navigate to the "Today" tab to see daily meal suggestions, or go to the "Recipes" tab to browse and save recipes. You can assign recipes to specific days and meal times (breakfast, lunch, dinner) to build your weekly plan.

Q How do I generate a shopping list?

Go to the "Shopping" tab. The app will automatically compile ingredients from your planned meals into a shopping list. You can also manually add items or check off items you've already purchased.

Q The app crashes or freezes

First, try restarting the app. If the problem continues, make sure you're running the latest version from the App Store or Google Play. If you can reproduce the crash, please email us with your device model, OS version, and steps to reproduce the issue.

Q How do I delete my data?

All your data is stored locally on your device. To delete specific items, use the delete option within the app for recipes, family members, or meal plans. To remove all data, uninstall the app from your device.

App Features Overview

Tip: When contacting support, please include your app version (found in Settings), device model, and a description of the issue. Screenshots are also very helpful for diagnosing problems quickly.

Before You Contact Us

To help us resolve your issue as quickly as possible, please include the following information in your email: